FREQUENTLY ASKED QUESTIONS
When am I charged each month and when do I get my box?
- Accounts are charged at time of initial purchase. All recurring payments will be drafted the same DATE each month going forward. If you start on the 12th of a month, you will be charged on the 12th of every month. All boxes ship the 1st week of each month.
- What happens at the end of my subscription?
- Your subscription will automatically renew for the same terms as your original subscription.
- After I sign up, when do I get my first box?
- We run on a monthly schedule. If you order by the last day of a month your box will be shipped around the 10th of the following month.
- What if I change my mind after I sign up?
- You have 48 hours to cancel after signing up. Email us and there's no obligation.
- What if I move?
- If you have a change of address let us know by email and we will update your account.
- What if my box does not come?
- You will receive a tracking number via email when your box ships. If you do not get your box, contact us and we will send another box to you immediately.
- How do I terminate my subscription?
- Email us 30 days prior to the end of your terms and we will cancel it